User Guide — peakmuv

Getting Started

Creating Your Account

Visit the peakmuv website and click Get Started or Sign Up.

Enter your full name, email address, and a strong password.

Click Create Account. A verification email is sent immediately.

Verifying Your Email

Check your inbox for an email from peakmuv. Open it and click the verification link, or copy the 6-digit code and enter it on the verification page. Without a verified email you cannot access the dashboard.

Did not receive the email? Click Resend Code on the verification screen. Also check your spam or promotions folder.

Choosing a Plan

Starter

Individuals getting started — free forever, no card required.

Growth

Small businesses ready to reach more customers.

Pro

Teams needing advanced automation and analytics.

Business

Large organisations with high-volume messaging needs.

If you choose a paid plan you will complete payment via Paystack or PayPal before continuing. You can upgrade anytime from the Billing page.

Completing Onboarding

After your plan is confirmed you will fill in a short onboarding form:

Account type

Individual or Business

Company details

Name and email if Business account

Phone & location

Your country and state

Timezone

For accurate campaign scheduling

Dashboard Overview

The dashboard is your command centre. The left sidebar gives you access to every section of peakmuv. Here is a quick map of what each section does:

Section	What you can do
Dashboard	See contact counts, recent campaigns, and activity
Contacts	Add, import, and group your audience
Campaigns	Create and send email campaigns
Templates	Save reusable email designs
SMS	Send SMS campaigns to phone numbers
WhatsApp	Campaigns, templates, phone numbers, automation, inbox
Inbox	Two-way email conversations
Appointments	Online booking calendar for your customers
Live Chat	Embedded chat widget for your website
Analytics	Detailed campaign performance (paid plans)
Support	Submit and track support tickets
Billing	Plan, balance, and transaction history
Settings	Profile, SMTP, domain, AI, API keys, and more

Contacts

Contacts are the people you send messages to. Every campaign — email, SMS, or WhatsApp — uses your contacts list as the audience.

Add Manually

Click Add Contact to add a person by name, email, phone, and group.

CSV Import

Upload a CSV file to add hundreds of contacts at once.

Groups

Assign contacts to groups to target specific segments per campaign.

Contact Groups: Groups let you segment your audience. When sending a campaign you can target a specific group instead of your entire list. Assign contacts to groups when creating or editing them.

Deleting a contact removes them from future sends but does not erase historical campaign records.

Email Campaigns

Creating a Campaign

Go to Campaigns → Create Campaign.

Fill in the campaign name (internal label), subject line, from name, from email, and reply-to email.

Choose a template from your library or start with a blank editor.

Write and design your email content using the visual editor.

Select the audience — all contacts, or a specific group.

Save as draft or proceed to send.

Tracking Performance

Delivered

Emails that reached the inbox

Opens

Recipients who opened the email

Clicks

Recipients who clicked a link

Bounces

Emails that could not be delivered

Stats update in real time as recipients open, click, or bounce. You can leave the page after sending — large lists are processed safely in the background.

Email Templates

Templates save you time by letting you reuse email designs across multiple campaigns.

Create Your Own

Go to Templates → Create Template, design in the visual editor, and save.

System Library

Browse pre-built templates, clone any one to your library, and customise freely.

Clone & Reuse

When creating a campaign, pick from your template library to pre-fill the editor.

Email Inbox

The Inbox is for two-way email conversations — not just broadcast sending. Use it to compose individual emails, read replies, and manage ongoing threads.

Compose

Click Compose, enter recipient, subject, and body. Sent instantly.

Open any thread and use the Reply box. All messages stay threaded.

SMS Campaigns

SMS campaigns deliver text messages directly to your contacts' phone numbers. Perfect for flash sales, reminders, order updates, and urgent alerts.

Go to SMS → Create Campaign.

Enter a campaign name and your message text (keep it concise — SMS is 160 characters per segment).

Select target contacts or a group. Contacts must have a phone number.

Click Send to dispatch immediately.

SMS sends deduct from your account balance based on your plan's per-SMS rate. Make sure you have enough balance before sending.

WhatsApp is a first-class feature in peakmuv, powered by the Meta Business API. You send through your own verified WhatsApp Business phone number — giving you full branding control and high deliverability.

Phone Numbers

Before sending any WhatsApp message you must add and verify a WhatsApp Business phone number.

Go to WhatsApp → Phone Numbers → Add Number.

Enter the phone number and select your country.

Meta sends an OTP to that number. Enter it on the verification screen.

Once verified the number shows Active and is ready to use.

You can add multiple numbers depending on your plan limit. If a number's credentials expire, use Refresh to re-authenticate it without losing your templates or history.

WhatsApp Templates

WhatsApp requires all outbound messages to use pre-approved templates. You cannot send free-form messages to customers who have not messaged you first within the last 24 hours.

Creating a Template

Go to WhatsApp → Templates → Create Template.

Set the template name (lowercase letters, numbers, and underscores only), category (Marketing, Utility, or Authentication), and language.

Add an optional Header — text, image, video, or document.

Write the Body — your message content. Use , etc. for variables that will be filled per-recipient.

Add an optional Footer and Buttons (quick reply or call-to-action).

Click Submit for Approval. Meta reviews templates within 24–48 hours.

Approved

Ready to use in campaigns

Pending

Meta is reviewing — wait 24–48 h

Rejected

Edit and re-submit with compliant content

System Template Library: Browse peakmuv's built-in library of ready-to-use WhatsApp templates. Click Clone & Use to copy one to your library, customise it, then submit for approval.

WhatsApp Campaigns

Go to WhatsApp → Campaigns → Create Campaign.

Select an approved template.

Choose the target contacts or group.

Fill in any template variable values (e.g. first name, order number).

Click Send.

Each WhatsApp message deducts from your balance at the per-message rate set on your plan. Ensure you have sufficient balance before sending.

Workflows (Automation) Pro & Business

Workflows let you automatically respond to inbound WhatsApp messages based on rules — no manual intervention required. Set them up once and they work 24/7.

Go to WhatsApp → Workflows → Create Workflow.

Set a trigger — e.g. "incoming message contains the word hello".

Add actions — e.g. send a template, or send an AI-generated reply.

Toggle the workflow On to activate it.

Multiple workflows can be active simultaneously. If a message matches more than one trigger, the first matching workflow runs. peakmuv also ships with pre-built workflow templates (welcome messages, FAQ auto-replies) that you can clone and adjust.

WhatsApp Inbox (Conversations)

Every inbound WhatsApp message from your customers appears in the WhatsApp Inbox. Manage all conversations in one place without switching to your phone.

Type in the reply box. You can reply freely within the 24-hour customer service window.

Mark conversations Closed when resolved. Reopen if the customer follows up.

History

Full message history in every conversation thread.

Appointments & Booking

peakmuv includes a public booking page so customers can book appointments with you online — no back-and-forth messages needed.

Setting Up Your Calendar

Go to Appointments → Settings.

Enter your business name, description, and timezone.

Set your available days and hours (e.g. Mon–Fri, 9 am–5 pm).

Choose a slot duration (e.g. 30 minutes) and buffer time between appointments.

Save — peakmuv generates a public booking URL for you instantly.

Share Your Link

Share your booking URL on your website, Instagram bio, WhatsApp, or email signature. Customers pick an available slot on their own.

Manage Appointments

View all bookings, confirm, cancel, or delete appointments from the Appointments page. Customers are notified of changes.

Live Chat

Business Plan

Live Chat lets you embed a chat widget on your website so visitors can message you in real time directly from your site.

Go to Live Chat → Configure.

Customise the widget — name, greeting message, and accent colour.

Copy the embed code and paste it into your website's HTML before the closing </body> tag.

When a visitor starts a conversation it appears in your Live Chat dashboard. The session shows which page the visitor is currently on, giving you full context for your reply.

Analytics

Growth, Pro & Business

Go to Analytics to see aggregated performance data across all your campaigns on a single screen.

Open rate, click rate, bounce rate, unsubscribe rate over time

SMS

Delivery rate and response rate

Delivered, read, and replied counts

Support Tickets

If you need help from the peakmuv team, raise a support ticket directly inside the dashboard.

Go to Support → Create Ticket.

Enter a subject and describe your issue in detail (screenshots help).

Submit — the peakmuv team will respond in your ticket thread.

You receive an email notification for every reply. Reply from the email or inside the ticket.

Click Close Ticket when your issue is resolved. Closed tickets can be reopened at any time if the problem recurs.

Billing & Balance

How the Balance Works

peakmuv uses a prepaid credit system. Your balance is charged for each email, SMS, or WhatsApp message sent. The cost per message depends on your plan. When your balance runs out, campaign sends pause until you top up.

Topping Up Your Balance

Go to Billing and click Top Up on the balance card.

Enter the amount you want to add, or pick a preset: ₦1,000 · ₦2,500 · ₦5,000 · ₦10,000.

Click Pay with Paystack — you are taken to Paystack's secure payment page.

Complete payment. Your balance updates immediately after Paystack confirms it.

Top-up is available on all plans, including the free Starter plan. Minimum top-up is ₦1,000.

Transaction History

Every top-up and subscription payment appears in the Transaction History table at the bottom of the Billing page, showing date, amount, type (Top-up or Subscription), and status (Completed, Pending, or Failed).

Settings

Profile & Account

Profile tab

Name, legal name, email, phone, country, state, timezone
Changing your email sends a verification link to the new address

Account tab

Switch between Individual and Business type
Add company name, email, and custom domain

SMTP — Custom Email Sending

By default, peakmuv sends through its shared infrastructure. Switch to your own SMTP (Gmail, SendGrid, Mailgun, etc.) for full control.

SMTP Host

Port (587/465)

Username & Password

Encryption (TLS/SSL)

After saving, click Test Connection to verify your credentials work before sending any campaigns.

Domain Verification

Pro & Business

Verify your sending domain to improve email deliverability. peakmuv checks three DNS records:

SPF

Authorises peakmuv to send on your behalf

DKIM

Cryptographically signs your emails

DMARC

Tells receivers how to handle failed checks

AI Auto-Reply

Configure an AI assistant to automatically respond to inbound WhatsApp messages — 24/7, no human required.

Enable AI Auto-Reply in Settings → AI.

Choose your AI provider: Anthropic (Claude), OpenRouter, or Google Gemini.

Write a system prompt — describe your business, tone, language, and what the AI should or should not discuss.

Save. The AI will now handle inbound WhatsApp messages automatically.

API Keys

peakmuv provides a REST API so you can integrate it with your own systems — CRMs, websites, or mobile apps.

Public Key pk_live_...

Used for identifying your account in read requests. Safe to include in client-side code.

Secret Key sk_live_...

Keep this private — server-side only. Used for authenticated write operations.

Click Regenerate Keys if you believe your secret key has been compromised. This immediately invalidates the old keys.

Frequently Asked Questions

Why is my campaign stuck in "pending"?

Campaigns are processed by a background queue. If the queue worker is not running, sends will pause. Contact your administrator or open a support ticket.

My WhatsApp template was rejected — what do I do?

Meta rejects templates that violate their messaging policies (e.g. promotional content in a Utility template, prohibited categories). Edit the content to comply with Meta's guidelines, then re-submit.

Can I send WhatsApp messages without an approved template?

Only if the customer messaged you first within the last 24 hours. Outside that window you must use an approved template.

How do I improve email deliverability?

Set up SPF, DKIM, and DMARC in Settings → Domain Verification. Also use a custom SMTP from a reputable provider rather than the shared infrastructure.

What happens when my balance hits zero?

Campaign sends that require balance (email, SMS, WhatsApp) will fail. Top up from the Billing page — funds are added instantly after Paystack confirms payment.

Can I use peakmuv on a mobile phone?

Yes — the dashboard is fully responsive and works in a mobile browser. There is no dedicated mobile app at this time.

How do I delete my account?

Submit a deletion request via a support ticket. Account data is permanently removed 30 days after the request is processed.

Can multiple team members use the same account?

Accounts are currently single-user. Multi-seat team features are on the roadmap for Business plan customers.

Ready to get started?

Create your free peakmuv account in under 2 minutes. No credit card required. Start on the Starter plan forever.

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Everything you needto master peakmuv